Customer Success Specialist

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We’re a fast-growing AI startup on a mission to help marketers do their best work — and we’re looking for a Customer Success Specialist who loves marketing, enjoys helping others, and is excited to be part of a collaborative, fast-moving team. This is a remote, part-time role (20 hours/week) to start — with the potential to grow into a full-time position within 3 months for the right person. ⸻ This role is a great fit for someone who: - Loves marketing and working with marketing managers, social media managers and content creators. - Enjoys solving problems and making customers feel supported - Is tech-savvy and quick to learn new tools - Communicates clearly and confidently - Listens well and picks up on what people really need - Stays organized, follows through, and takes initiative Whether you’re a recent college graduate, a stay-at-home parent looking for meaningful part-time work, or a retired marketing professional who wants to stay involved — if this sounds like you, we’d love to meet you. What You’ll Do: - Onboard new customers and help them feel confident using our platform - Respond to customer questions via email and scheduled calls (Google Meet) - Follow up proactively to ensure customers are getting value - Help identify and support customers at risk of churn - Track notes, updates, and activity in ClickUp and Apollo (our CRM) - Share customer feedback and ideas with the team - Contribute to improving help docs and internal team processes Requirements: - Based in the United States or Canada - Excellent written and verbal communication - Comfortable using tools like Google Workspace, Google Meet, ClickUp, Apollo - Empathetic, proactive, and customer-focused - Strong attention to detail and follow-through - Preference will be given to candidates who have worked in software — especially at a startup Role Details: - Part-time (20 hrs/week to start) - $18–22/hour, depending on experience - Opportunity to grow into a full-time role within 3 months - Flexible schedule with some overlap in U.S. business hours - Fully remote, long-term opportunity

Keyword: Customer Support

Price: $18.0

Customer Onboarding Customer Support Email Support Phone Support Customer Satisfaction English Startup Company Marketing Online Chat Support