Onboarding & Customer Success

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We are looking for a dedicated, full-time team member to do the following: Helping customers achieve goals and reducing churn by onboarding customers over the phone or on zoom. My team and I run an online education community on the Skool app where we teach artificial intelligence. We are growing and need a customer satisfaction professional who can help reduce churn by being a friendly name in the community and helping point our customers where they need to go in order to find the most success within our community and with our courses we have on Skool. Here is our community: https://www.skool.com/ai-foundations/about We are all about open communication and working together in order to find success and reduce churn! You won't be alone :) Skills required: - Passion for artificial intelligence. - Good camera presence - Upbeat and friendly attitude and energy - Knack for independant problem solving - A care for other people - Using a basic CRM - Quick response times Your job: Onboard any new customers that enter our community with a friendly zoom or phone conversation in order to establish a connection, discover their goals and align them with our resources based on their goals and reasons for joining. Ongoing communication and success tracking for members you've communicated with. Connecting with any cancelling members to discover their motivations, why they cancelled and how we can help them reclaim their membership. --- We look forward to meeting and working with you!

Keyword: Customer Retention

Price: $25.0

Customer Retention Strategy Customer Service Communication Etiquette Artificial Intelligence Community Engagement