Zendesk Implementation
We have recently acquired Zendesk (enterprise level). Our IT team are already utilizing the planform in a very basic way. We need to expand this platform to a number of other departments (5 currently). IT does have some subgroups who may need to be split off into their own buckets. For the Five departments mentioned: -They should not be able to see each other’s tickets -They need their own forms -We want to upload SOPs/knowledge articles to deflect tickets -Some teams want to set capacity-based rules for agents -Some teams want to schedule their agents for certain hours or days -IT sub groups need to be able to pass tickets to other sub groups -We will need help with best practices At this time we do not know the level of effort needed. We would like to have a discovery call to get an estimate on the LOE, timeline, and price. Thank you
Keyword: Customer Support
Microsoft Windows Zendesk Zendesk API Ticketing System System Configuration
Telecaller Needed for Trading Account Boost
I'm in search of a proficient telecaller to help us increase the trading activity on the demat and trading accounts we manage as a sub-broker of Sharekhan. Key Responsibilities: - Make calls aimed at boosting trading activity - Focus on increasing the volume of t...
View JobIT Admin Essentials
Need asasistance intergrating Outlook, Calandly, email, microsoft teams & Fathom.
View Job(Indiana) Virtual Assistant Virtual Mystery Shopper Needed
Hello, We are looking for a reliable and detail-oriented person to be a virtual mystery shopper to help us evaluate our client’s online presence and customer service. This is a short-term project that involves several short tasks, and we are offering a payment of $10 fo...
View Job