Remote Customer Success Manager (Firearms Training Industry) | Part-Time | Ongoing Contract

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About Us We are a leading provider of firearms education and safety training. We empower responsible gun owners through expert instruction and exceptional customer service. We are looking for a Customer Success Manager (CSM) to enhance our client experience, manage communications, and ensure a smooth training journey for our customers. Who You Are A customer service professional with at least 2-3 years of experience in customer success, customer support, or account management. Highly organized with excellent written and verbal communication skills. Tech-savvy, comfortable using CRM systems, live chat software, and email communication tools. Ideally, familiar with the firearms industry or willing to learn about firearms safety and training requirements. A proactive problem solver who can handle inquiries professionally, qualify leads, and manage client expectations. Your Responsibilities ✅ Client Communications: Manage inquiries via email and live chat, providing timely and professional responses about our training programs. ✅ Pre-Class Engagement: Ensure registered participants receive essential information, answer questions about logistics, and improve customer readiness. ✅ Post-Class Follow-Ups: Conduct follow-up communications, gather feedback, and encourage online reviews. ✅ Lead Qualification: Assess inquiries and guide potential clients to the right training programs based on their needs. ✅ Customer Retention: Maintain relationships with past students, promoting additional courses and engagement opportunities. How to Apply Submit your resume and a brief cover letter detailing your experience in customer success and why you're qualified for this role.

Keyword: Customer Support

Price: $25.0

Customer Service Customer Satisfaction Administrative Support