Technical Support in New Jersey

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As an Managed Service Provider (MSP) we are seeking technical support for two businesses in NJ Technical Skills: Hardware Troubleshooting Diagnosing and repairing computers, printers, scanners, routers, switches, firewalls, and other peripherals. Assembling and configuring hardware components. Software Troubleshooting Proficiency with Windows, macOS, and potentially Linux. Troubleshooting common software issues and errors. Installing, configuring, and maintaining business-specific software applications (e.g., QuickBooks, Microsoft Office, Google Workspace). Networking Basic to intermediate knowledge of networking concepts (TCP/IP, DNS, DHCP). Configuring and troubleshooting routers, switches, wireless access points, and modems. Understanding VPN setup and management. Cybersecurity Basics Installing, configuring, and troubleshooting antivirus solutions and endpoint protection (e.g., SentinelOne, Windows Defender). Understanding of firewalls and basic security best practices. Educating end-users about phishing, malware, and security hygiene. Operating System Management Installing, upgrading, and managing operating systems. Understanding Active Directory, user permissions, and file-sharing systems. Backup and Disaster Recovery Setting up local and remote backups (e.g., Axcient, cloud-based backups). Understanding basic disaster recovery planning and execution. Mobile Device Management (MDM) Basic understanding of mobile devices (iOS, Android). Setting up, configuring, and troubleshooting tablets, phones, and other mobile endpoints. Interpersonal Skills: Communication Clearly explaining technical concepts to non-technical staff. Active listening and problem-solving based on user feedback. Customer Service Patience and empathy while addressing end-user frustrations. Maintaining professionalism even during challenging interactions. Collaboration Working effectively with small teams and individuals. Building trust and rapport with clients. Organizational Skills: Time Management Managing multiple tasks simultaneously. Prioritizing critical incidents vs. routine tasks. Documentation and Reporting Accurate logging of support activities. Updating knowledge bases or ticketing systems (e.g., ITGlue, HaloPSA). Inventory Management Tracking hardware and software inventory. Organizing asset tagging and repository management.

Keyword: cloud

Contractor Tier: Hourly: $50.00 - $85.00

Price: $67.5