IT Support Engineer (2-Week On-Site Contract)

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Disclaimer: This engagement requires on-site work. All contracts, communications, and payments will be managed through the Upwork platform in accordance with Upwork’s Terms of Service. By submitting a proposal, you acknowledge and agree to these conditions. Job Title: Senior IT Support Engineer (2-Week On-Site Contract) Location: Queens, NY Job Type: Contract (2 Weeks, On-Site) Dates: April 28th - May 1st and May 5th-May 8th (8 hours a day) About the Role: We are looking for a hands-on Senior IT Support Engineer for a 2-week on-site contract based in Queens, NY. The ideal candidate will play a critical role in supporting day-to-day IT operations, ensuring system performance, troubleshooting technical issues, and maintaining service availability across a mission-critical environment. This role is perfect for someone who thrives in a fast-paced, technical support setting and is comfortable working with enterprise IT tools and infrastructure. Key Responsibilities: Provide hands-on support for business-critical applications and day-to-day IT services. Monitor and ensure high availability and performance of systems and networks. Use platforms like ServiceNow and ConnectWise to monitor and manage incidents and tickets. Troubleshoot hardware, software, and networking issues across user workstations and infrastructure. Support incident and problem resolution, including root cause analysis. Collaborate with IT teams and vendors during outages or performance issues. Maintain documentation for systems, configurations, and support procedures. Apply security patches, software updates, and assist with system configurations. Assist with disaster recovery testing and capacity planning tasks. Support Change, Knowledge, and Incident Management processes. Configure and deploy hardware, including operating systems and productivity tools. Ensure compliance with IT security policies and practices. Assist with IT Service Desk tasks and escalate tickets as needed. Requirements: 4+ years of experience in IT support, infrastructure, or system administration roles. Proficiency with Windows OS, networking basics, and endpoint security. Hands-on experience with ServiceNow, ConnectWise, or similar ITSM platforms. Solid understanding of IT troubleshooting, help desk workflows, and escalation procedures. Familiarity with network monitoring, patching, and basic cybersecurity best practices. Experience working with outsourced vendors or managed service providers is a plus. Strong organizational and communication skills. Comfortable working independently on-site and taking initiative in fast-moving situations.

Keyword: Customer Service

Price: $18.0

IT Support Incident Management Microsoft Windows Hardware Troubleshooting Ticketing System Incident Response Plan