Customer / Tech Support

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QXC is seeking an experienced Tech Support / Customer Service Rep with ISP (Internet, TV, VoIP) experience. This role is crucial for maintaining our Total Customer Experience performance. Key Responsibilities: - Handle all calls and emails from existing customers regarding basic troubleshooting and how-to inquiries. - Open, resolve, and close tickets. - Set up new customers in Zoho Desk Ticketing System and various monitoring systems. - Coordinate, communicate, and schedule Service Calls. - Respond to Support Voice Mails. Ideal Skills and Experience: - Proficiency in ISP Customer Service troubleshooting, problem resolution, and customer education is essential. - Each agent needs to be able to handle almost all calls without delays or escalation. - Strong customer service skills for timely resolution of inquiries. - Ability to manage and organize multiple tasks effectively. - Experience in the ISP industry is strongly preferred. We strongly prefer an on-site worker in our Boca Raton, FL office. We will consider occasional remote work arrangements once we establish confidence in your ability to handle the role on-site. QXC's Customer Service hours are 8 AM-10 PM M-F, 9 AM-8 PM weekends & holidays. Candidates MUST BE WILLING AND ABLE TO WORK SHIFTS as assigned by the NOC manager.

Keyword: Customer Support

Price: $17.5

Customer Support Technical Support Tech & IT English Zoho CRM Troubleshooting Business with 10-99 Employees C-Corporation Ticketing System