Internal Support Specialist

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Job Summary: We are seeking a Tier 2 Internal Support Specialist to provide advanced technical support to our internal team members, focusing primarily on troubleshooting and resolving issues within Zoho One applications. This role is essential for maintaining smooth operations across our healthcare consulting projects, ensuring that internal tools and systems function efficiently. Beyond handling support tickets, the specialist will occasionally collaborate on special projects, contributing to the development of requirements for technical design and development initiatives. Support Area 1: Advanced Internal Support for Zoho One Tools The primary focus of this role is to manage and resolve Tier 2-level support tickets related to Zoho One applications (CRM, Projects, Desk, Analytics, etc.). This includes troubleshooting escalated issues, providing technical assistance to internal team members, and ensuring the smooth operation of Zoho tools across the organization. The specialist will also create user documentation and offer training to improve team proficiency with these tools. Support Area 2: Special Projects & Technical Requirements Development In addition to support duties, the specialist will participate in special projects aimed at improving internal systems and processes. This involves gathering and defining technical requirements for new development initiatives, collaborating with cross-functional teams to translate operational needs into technical solutions, and contributing to the design and optimization of internal tools.

Keyword: Customer Support

Price: $25.0

Technical Support Customer Support Customer Service Helpdesk Business with 10-99 Employees Ticketing System System Configuration